Privacy policy

Last updated: July 2026

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from whisperingflame.store (the "Site").

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. We refer to this automatically collected information as "Device Information."

Device Information is collected using cookies, log files, and web beacons, including:

  • _session_id — a unique token, session-based, that allows Shopify to store information about your session.
  • _shopify_visit — persistent for 30 minutes from the last visit, used to record the number of visits to the Site.
  • _shopify_uniq — expires at midnight relative to the visitor, counts the number of visits by a single customer.
  • cart — a unique token, persistent for 2 weeks, that stores information about the contents of your cart.
  • _secure_session_id — a unique token, session-based.
  • storefront_digest — used to determine if the current visitor has access, when the Site has a password.

When you make or attempt to make a purchase through the Site, we also collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this as "Order Information." Together, Device Information and Order Information are referred to as "Personal Information."

How We Use Your Personal Information

We use Order Information to fulfill orders placed through the Site (including processing payment, arranging shipping, and providing invoices/order confirmations), to communicate with you, to screen orders for potential fraud or risk, and, in line with the preferences you share with us, to provide information or advertising about our products.

We use Device Information to help screen for potential fraud and risk, and to improve and optimize our Site, for example by generating analytics about how visitors browse and interact with it.

Sharing Your Personal Information

We share your Personal Information with third parties that help us use it as described above. For example, we use Shopify to power our online store — you can read more about how Shopify uses your Personal Information at shopify.com/legal/privacy. We may also use analytics tools to help us understand how customers use the Site.

Finally, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.

Cookies

You can choose to have your browser refuse all cookies or notify you when a cookie is being sent. If you disable cookies, some parts of the Site may not function properly.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete it.

Minors

The Site is not intended for individuals under the age of 18.

Your Rights

You have the right to access the personal information we hold about you and to ask that it be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the information below.

Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support.whisperingflame@gmail.com or by mail at La Concordia, Santo Domingo, Santo Domingo de los Tsáchilas, 230250, Ecuador.