Refund policy

Last updated: July 2026

We want you to love your Whispering Flame. If you're not fully satisfied, here's how returns and refunds work.

1. Return Window

You have 30 days from the date you receive your order to request a return. After 30 days, we unfortunately can't offer a refund or exchange.

2. Condition of Items

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it.

3. How to Start a Return

Email us at alexanderrivas30032007@gmail.com with your order number and the reason for your return. We'll confirm your return and provide instructions on where to send the item.

4. Refunds

Once we receive and inspect your return, we'll notify you by email whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days.

5. Damaged or Defective Items

If your Whispering Flame arrives damaged or defective, contact us within 48 hours of delivery with photos of the issue, and we'll arrange a replacement or full refund at no extra cost to you.

6. Return Shipping

Unless the item arrived damaged or defective, you are responsible for the cost of return shipping.

7. Non-Returnable Items

Items marked as final sale, or items that show signs of use beyond inspection, are not eligible for return.

8. Contact

Questions about your return? Email alexanderrivas30032007@gmail.com or write to us at Sto Domingo, 170129, Quito, Ecuador.